BRATTLEBORO >> The Center for New Leadership at Marlboro College and Strolling of the Heifers have joined forces to bring a new lineup of free Management Idea Exchange workshops to the Brattleboro community.
The workshops will take place once a month from noon to 1:30 p.m. at the River Garden. Directors and staff of mission-driven organizations are invited to join for new tools in management, networking opportunities, and the exchange of ideas.
This fall's topics kick off on Sept. 13 with "Do You Want to Become a Gold Star Board Member," led by Abbie Von Schlegell. Other topics include "The Importance of Keeping Customers Even if You Make a Mistake," with David Williamson, "Play it Forward: An Afternoon of Compassionate Creativity," with Kali Quinn, and "Effective Leading and Decision-making using the Learning Compass," with Merryn Rutledge.
The workshops build on the experience of participants to reach new horizons in professional efficacy. Each session is presented by an instructor from one of the Marlboro graduate degrees in management, or by a local nonprofit, government, or business leader.
"Strolling of the Heifers is always looking to support economic development," said Executive Director Orly Munzing. "Partnering with Marlboro College's MIX workshops will bring to the table collective ideas and cutting edge tools that every mission-driven organization needs as we move forward in growing our community."
For a complete list of dates and topics, and to register, visit www.marlboro.edu/hotmix.
The Center for New Leadership at Marlboro College is a community focused on exploring and applying new approaches to leadership. Working with mission-driven individuals, organizations and coalitions, we build leadership capacity through teaching, coaching and consulting. Learn more online at www.marlboro.edu/CNL.
West River Valley Assisted Living recognized for outstanding resident satisfaction
TOWNSHEND >> The assisted living at West River Valley Senior Housing recently received the Excellence in Action award from My InnerView by the National Research Corporation, the company that conducts their annual satisfaction survey. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView survey database. West River Valley Assisted Living received the customer satisfaction award based on responses from their residents and residents' families.
"These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience," said Rich Kortum, Director of Strategic Partnerships at NRC. "This is a wonderful achievement, and we're pleased to honor these top rated organizations with the Excellence in Action Award."
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products — which includes many Vermont facilities because the Vermont Health Care Association sponsors this participation. To qualify for this award, nursing homes and assisted or independent living communities need to have completed a customer satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (or at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of the percentage of respondents rating the facility as "excellent."
All licensed assisted living facilities in Vermont are required to conduct resident satisfaction surveys annually. This is the second year that West River Valley Assisted Living has earned this national award. They were the only facility in southern Vermont to receive the customer satisfaction award.
"We are very pleased to be southern Vermont's representative for quality and excellence in assisted living," said Susanne Shapiro, Executive Director. "It means a lot to be recognized by those we serve. Residents and family members told us they value our spacious, modern apartments and wonderfully caring staff. There comes a time when we must consider assisted living for ourselves or our loved ones. When that time comes, Valley Cares is pleased to offer this valued option."
For more information, contact Shapiro at 802-365-7190 or visit www.valleycares.org.