HELENA, Mont. -- A Montana family and their accountant are accused of tacking $70 million in bogus charges onto customer phone bills nationwide, then funneling some of that money through a religious organization to buy land and pay for the husband’s legal bills.
Steven Sann, his wife Terry, son Nathan and accountant Robert Braach run a maze of nine companies engaged in "cramming, " or adding unauthorized charges to a customer’s phone bill, according to a civil complaint filed this month by the Federal Trade Commission.
When customers complained or phone companies grew suspicious about one of the Sanns’ companies charging phone bills, they would switch over to another company, the complaint says.
The FTC is asking a judge to issue a preliminary injunction that will force the Sanns to stop operating the companies and freeze their assets. In a court filing Friday, Sann’s attorney, Sarah Rhoades, asked U.S. District Judge Dana Christensen for a stay in FTC civil action, saying there is a criminal investigation already under way.
Allowing the government to pursue both criminal and civil cases against Sann and his companies is improper, Rhoades said in the filing. The civil case would let the government examine company information that it is not entitled to under criminal procedure rules, she wrote.
Some of the money went to buy 94 acres in western Montana where Steven Sann runs a youth camp, the FTC alleges.
Bibliologic Ltd was incorporated in 2009 as a charitable religious organization without any members, according to Montana Secretary of State registration records.
The Sanns’ nine companies are voice mail and electronic fax services that charge a customer’s phone bill through an intermediary called a bill aggregator. The companies are American eVoice, Emerica Media Corp., FoneRight, Global Voice Mail, HearYou2, Network Assurance, SecuratDat, Techmax Solutions and Voice Mail Professionals.
The charge is typically $14.95 and appears near the end of the phone bill month after month until the customer notices and challenges it.
Hundreds of complaints have been filed against the Sanns’ businesses with the FTC, the Better Business Bureau and with phone companies, the FTC complaint says.
Of the $70 million billed since 2008, the Sanns’ companies have returned more than $40 million after customer challenges, according to the FTC complaint. But data collected by the federal agency show many more don’t know that they’re being charged.
Last April, the Sanns’ companies had 119,810 voice mail accounts open, but only 12 customers actually accessed their accounts. From March 2010 to April 2012, fewer than 1 percent of the people purportedly with voice mail accounts through the companies actually accessed them.
"These abysmally low usage rates strongly suggest that consumers neither ordered the services nor knew they were being billed for them," the FTC complaint says.