Report faults management of Vermont Health Connect


MONTPELIER (AP) - The new contractor hired to fix Vermont's troubled health care website says the project's management structure and processes contributed to the failures that still plague the system almost a year after it went live.

Vermont's top health reform officials say the report gives a clear picture of myriad problems with the system.

Earlier this month state officials announced they were reducing ties to CGI, the contractor that set up the website used by Vermont Health Connect, and would begin working with Optum.

Among the conclusions, Optum's report found the original project management plan was insufficient and that neither the state of Vermont or CGI felt they were responsible for project outcomes.

It also says there are more than 2,500 non-functional requirements specified in the original contract.


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