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Procedures in place for resuming town services

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BRATTLEBORO — The town provided the following update on services after Gov. Phil Scott authorized the gradual reopening of certain services and businesses in Vermont.

All town offices resumed daily on-site office functions on Monday, in accordance with the following:

- The exterior entrances to all town facilities remain locked at all times.

- Signs are posted at all exterior entrances clearly indicating that no one may enter the building if they have any symptoms of respiratory illness (fever, cough, and/or shortness of breath).

- There is only one employee in each office at any one time, except when more than one employee is necessary to complete a required task.

- Employees who are not in the office continue to work from home in the same manner as they did during the full closure of town offices between March 27 and May 4.

- The public is requested to continue to do as much town business as possible remotely (by email, internet, phone, or mail). This includes the payment of property taxes and utility bills. Those can be paid by mail, online, or by dropping an envelope containing your check (no cash) into a locked black drop box that is attached to the large wooden light pole in the parking lot behind the Municipal Center.

- When an on-site visit is necessary for a particular individual to comply with a town requirement or to receive a town service, such visits can be arranged in advance (by making an appointment) or at the time of the visit (by calling the applicable office).

- Anyone who is not a town employee will be met at the exterior door by a town employee, escorted into the applicable office, and then escorted out of the building.

- Making an appointment in advance is strongly encouraged for two reasons:

1. Since offices are being staffed by only one employee at a time, there are unscheduled times each day when any particular office is not available to the public. There also may be some scheduled closures in certain departments (e.g. for an entire morning, afternoon, or day). Those will be announced to the public in advance.

2. Since only one visitor is allowed in any office at any given time, visitors who do not make an appointment in advance may have to wait outside the building until it is their turn to enter.

- During every visit, the one employee and one visitor will:

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— Wear masks at all times (the town will provide a mask to any visitor who does not have one),

— Wear gloves or use hand sanitizer before handling documents, and

— Abide by social distancing best practices (such as standing no closer than 6 feet apart).

- Town employees use disinfectant cleaner to wipe down all counters, door knobs, and other commonly touched surfaces at the beginning of each shift, after each visitor, and at the end of each shift, paying particular attention to wiping down any surface that is touched by any visitor.

- Restrooms are not available for public use. If an employee allows a visitor to use a restroom in an emergency, that employee will use disinfectant cleaner to wipe down all fixtures, handles, and touched surfaces immediately after the visitor leaves.

- Town employees are continuing to do as much work as possible with other Town employees via email, internet, and phone. When two or more employees must meet face-to-face to complete a particular task, they adhere to the same requirements as when providing one-to-one services to visitors:

— Wear masks at all times,

— Wear gloves or use hand sanitizer before handling documents, and

— Abide by social distancing best practices.

- The Human Resources Director's office hours at the Municipal Center will be on Tuesdays and Thursdays, from 8:30 a.m. to 5 p.m. The remainder of the week she will be working at home.

- Brooks Memorial Library remains closed to the public but cardholders may request (via phone or email) materials for curbside pick-up. Details are available at www.brookslibraryvt.org. Borrowed items also may be returned through the big blue metal bookdrop box in the Municipal Center parking lot.

- West River Park opened for the season on Monday. While there will be no organized group activities there until further notice, the grounds and West River access are available for public use. All social distancing requirements must be followed while visiting the park.

- The status of all recreation programming remains unchanged at this time. In the weeks ahead, the Recreation and Parks Department will provide updates about the planning for resumption of certain programs and activities as COVID-19 circumstances permit.

- The status of all emergency services and outdoor work crews is unchanged at this time.


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